FAQ — Frequently Asked Questions
Frequently Asked Questions
Everything you need to know
Ordering
How do I place an order?
Simply browse our collection, select your preferred colour and style, and click Add to Cart or Buy Now. Follow the checkout steps to complete your order.
Can I modify or cancel my order after placing it?
Orders can be cancelled within 5 hours of placing them. After that, the order may have been dispatched and cannot be changed. Contact us immediately at shahal.es@gmail.com or +91 9562346557 with your order number.
Do I need an account to order?
No — you can check out as a guest. Creating an account is optional but makes it easier to track orders and manage returns.
Shipping
Where do you ship?
We ship across India. All orders are dispatched from Kerala.
How long does delivery take?
Standard delivery takes 5–7 business days depending on your location. Metro cities are typically faster.
How much does shipping cost?
Shipping charges, if any, will be displayed at checkout before payment.
Will I get a tracking number?
Yes — once your order is dispatched you will receive a confirmation with your tracking details via email or WhatsApp.
Returns and Refunds
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with all tags intact.
How do I initiate a return?
Email shahal.es@gmail.com or WhatsApp +91 9562346557 with your order number and reason for return. We will guide you through the process within 24 hours.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days as store credit to your Lazia account.
Do you offer exchanges?
Yes — exchanges within 7 days of delivery, subject to availability. Email shahal.es@gmail.com or WhatsApp +91 9562346557 to initiate.
Products and Sizing
What size are your hijabs?
All Lazia hijabs are one size fits all. Our standard size is 170cm x 70cm — generous enough for all styles and wrapping preferences.
Are the colours accurate to what is shown online?
We photograph our products in natural light to give you the most accurate representation. Minor variations may occur due to screen settings and calibration.
Which fabric is best for beginners?
Jersey is ideal for beginners — it requires no pins, stretches to fit, and stays in place all day. Our Stretch Jersey Hijab is our most recommended starter piece.
Do you use safe dyes?
Yes — all our fabrics are tested and use skin-safe dyes suitable for everyday wear, including for those with sensitive skin.
Payments
What payment methods do you accept?
We accept UPI (Google Pay, PhonePe, Paytm), credit and debit cards, net banking, and Cash on Delivery — all processed securely through PayU.
Is it safe to pay on lazia.in?
Completely safe. Our site runs on HTTPS with SSL encryption, and all payments are processed through PayU — an RBI-regulated, PCI-DSS certified payment gateway.
Is Cash on Delivery available?
Yes! COD is available across India on orders up to ₹2,000. Simply select Cash on Delivery at checkout. Please keep exact change ready at the time of delivery.
Still Have Questions?
We are always happy to help. Reach us at:
- 📧 shahal.es@gmail.com
- 📞 +91 9562346557 (WhatsApp)
- 🕐 Monday – Saturday, 9:00 AM – 6:00 PM IST